We prefer to collect as little information from you as possible. Yet sometimes it is necessary, for example to deliver your order or to gauge what you think of a new product page. TransIP Group handles your data carefully and ensures that your privacy is guaranteed.
That is why we give you these four privacy promises:
In order to execute your contract with us, we need the following personal information from you.
Name and address details
Your name is stored because we prefer not to address you using your customer number. We need your address and place of residence for the preparation of invoices, to be able to contact you or to come by for a cup of coffee (should you invite us some time).
It is kind of nice to keep private and business separate. That’s why we ask you to fill in your (company) name and business address when you purchase our products as a company.
We keep your email address so it is possible to send you important messages about your order or account. We can also use your e-mail address to keep you up-to-date via newsletters about new developments at TransIP Group. You have the option to unsubscribe of course.
We use your telephone number to contact you in an emergency or to ask for your input. In addition, we use your number for sending SMS messages to carry out a two-step verification or monitoring of your VPS.
Login details and customer number
We store your log-in data to protect access to your account so only you or those with whom you share this information can log in. We also create a unique customer number with which we can help you more quickly.
We store your IP address to be able to give you an overview from which IP address is logged in to your account or changes have been made. This address is also used to better protect your account against unauthorized access from other locations.
We store payment details - such as your PayPal and credit card details, your account number and your name as account holder - after a successful order. We also use other parties to process your payments, such as credit card companies. Upon ordering we create both a unique quotation number and invoice number that are linked to your account.
We also collect some personal data that are not intended for the execution of a contract. We do this based on a legitimate interest or with your permission. It concerns the following data.
Work related personal data
If you apply with us, we would like to see what you got of course. We check this based on your resume, motivation letter, portfolio or submitted job application. We will delete your personal data within four weeks should you not be accepted unfortunately.
Some of the above-mentioned personal data in combination with the cookies placed by us make it possible for us to see how you use our website and services and where your interests lie. This way we can better adapt our website, services and advertisements to your taste. The consent you have given for placing cookies and showing ads can be withdrawn at any time.
If you use our services, we automatically store some information about your connection with our servers in so-called server logs. Think of your IP address, browser version, and the time of your visit. We use the information contained in these logs to resolve errors on our systems and to detect persons who endanger our network to subsequently take measures against this.
Other personal data
It sometimes happens that we receive additional personal information via support tickets, social media messages or via e-mail messages which we did not ask for. If we do not need this personal information to help you further, we will delete it – if technically possible.
We do not process your personal data without underlying reasons of course, but we need them for:
After obtaining your consent, we also use your personal data for:
We will not use your personal data for purposes other than those discussed above unless you have given permission in advance or we are legally obliged to do so.
We take strict security measures to prevent misuse of and unauthorized access to your personal data. This way we ensure that only the necessary persons have access to your data, that access to your data is protected and that our security measures are checked regularly. In addition, we use SSL certificates for the secure transfer of your data and your communication with us.
When someone offers us a million euros to just buy your personal data, we will kindly show him the door. We will only share your information with others in the following three cases:
With your permission, we share your data with third parties in the following two cases:
Our hawk eyes, muscles and sharp agreements ensure that your data is well protected and secured, even after they are shared with another party.
Sometimes we take an automated decision based on personal data. Below we explain how this happens, the reason for this and what consequences this may have for you.
Our privacy and cookie statement does not apply to websites of others that we link to from, for example, our blog articles. We can’t see whether they handle your data just as well as we do of course. If you end up on a website of another company, do not forget to carefully read their privacy and cookie statement before you share your personal data.
As a user of our website and services you have a few useful privacy rights at your disposal. For example, you can ask us to view or correct, transfer or delete your personal data. In addition, it is possible to request that further processing of your personal data be temporarily stopped or even object to this.
If you want to use these rights or know more about them, please contact us via your control panel or mail to firstname.lastname@example.org.
In order to not just tinker with the wrong personal data, we can ask you to adequately identify yourself by sending a message from your control panel.
It is also possible to contact us if you do not want to exercise one of your privacy rights but want to file a complaint about something you are not satisfied with. Under the privacy legislation you also have the right to turn to the Autoriteit Persoons Gegevens, the Dutch watchdog of the privacy legislation.
Due to new laws or different circumstances, we will adjust our privacy statement from time to time. This page always shows the most recent version. The last change took place on April 25th, 2019.